B399 believes gaming should be a source of fun, not stress. Follow our responsible gaming guidelines and keep your experience healthy and enjoyable.
B399 is committed to protecting the mental and financial wellbeing of every player.
Set your own daily, weekly, or monthly deposit limits. Once a limit is set, changing it requires a 24–72 hour cooling period, so impulse overspending isn't an option.
Turn on the Session Timer to track how long you have been playing. You will receive an automatic reminder after a set period to take a break.
If you'd like to temporarily close your account, use the Self-Exclusion option — available from 1 week up to a permanent closure.
You must be 18 or older to join b399. Our KYC process verifies identity documents to fully prevent underage access.
Use the Loss Limit feature to automatically stop play once you have lost a set amount. This makes it easier to avoid significant financial losses.
Our customer support team is always ready to help. If you have concerns about your gaming or worry about addiction, reach out to us directly.
Responsible gaming means enjoying gaming as a healthy form of entertainment — not as a source of financial stress or mental health issues. At b399, responsible gaming is a core part of our platform.
Online gaming brings joy to millions of people. But that enjoyment lasts only when it stays balanced. b399 wants every player to game mindfully — staying in control of their own budget and time.
Gaming is largely a game of chance — winning and losing are both part of it. But the urge to keep betting in order to recover losses is a warning sign. Responsible gaming habits protect you from going down that path.
b399 always reminds you: Play for fun, not as a reliable way to earn money. Expecting a regular income from gaming is not realistic.
We believe that building a culture of responsible gaming is not just the player's responsibility — it is ours too. That is why b399 has multiple layers of protective measures in place to keep you on the right track at all times.
Gaming addiction does not happen overnight — it gradually shifts from a habit to a dependency. Watch out for the following signs:
If any of the above signs appear regularly, contact b399 customer support immediately or use the self-exclusion option.
Answer the following questions honestly. If more than 3 answers are "Yes", it's important to take a break and seek help.
This assessment is not medical advice, but it can help you better understand your own situation. If something feels wrong, do not delay — seek help.
Once logged in to b399, you can activate the following tools from your account settings. They are completely free to use and available at any time.
Go to Settings → Responsible Gaming → Deposit Limit to set your daily, weekly, or monthly limits. Decreases take effect immediately; increases require a 48-hour waiting period.
Go to Settings → Time Management to set a maximum session duration. Once the time is up, you will be logged out automatically, and a reminder will appear before you can log back in.
If you need a short break, set a Cooling-Off period of 1 day to 6 weeks. During this time you will not be able to log in, but your balance will remain safe.
Use the Self-Exclusion option for extended breaks — from 6 months up to 5 years, or permanently. Once activated, it cannot be reversed before the selected period ends.
At regular intervals (15, 30, or 60 minutes), a pop-up will appear showing your total session time and a summary of your wins and losses.
B399 offers several types of limits you can set. The table below outlines each one in detail:
| Limit Type | Limit | Effective Period | Change |
|---|---|---|---|
| Daily Deposit | BDT 500 – BDT 50,000 | Immediate | Decrease: Immediate / Increase: 48 hours |
| Weekly Deposit | BDT 1,000 – BDT 1,50,000 | Immediate | Decrease: Immediate / Increase: 72 hours |
| Monthly Deposit | BDT 2,000 – BDT 5,00,000 | Immediate | Decrease: Immediate / Increase: 7 days |
| Session Time Limit | 15 minutes – 8 hours | From the Next Session | Change Anytime |
| Daily Loss Limit | BDT 200 – BDT 20,000 | Immediate | Decrease: Immediate / Increase: 48 hours |
| Cooling-Off Period | 1 day – 6 weeks | Immediate | Cannot be extended before the period ends |
| Self-Exclusion | 6 months – Permanent | Immediate | Cannot be changed before the period ends |
When you request a limit increase, b399 applies a cooling period — giving you time to reconsider your decision. This is done entirely for your protection.
Tools alone aren't enough for responsible gaming — building the right mindset and habits matters just as much. Here are some practical tips from b399:
Keep in mind: Responsible gaming at b399 means staying in control. Our tools are here to help, but the final decision is always yours.
B399 strictly enforces an 18+ policy. To keep minors away from gaming, we take the following measures:
If you suspect your child or a minor you know is using a b399 account, contact support immediately — we will act quickly.
If you or someone you know is struggling with a gaming addiction, seeking professional help is the best step. Consult a mental health specialist or counselor.
Here are answers to the most frequently asked questions about responsible gaming.
Within budget, taking regular breaks, spending time with family.
Occasionally going over budget, not taking enough breaks.
Losing control, taking on debt, causing problems at home.
If you feel concerned about addiction or any other issue, do not wait — reach out to us. Our team is always here for you.
B399 is for individuals aged 18 and above only. Play responsibly.