Your personal information matters to us. Here is a full breakdown of how b399 collects, uses, and protects your data.
A quick overview of the key pillars of b399's Privacy Policy
All your personal information and financial transactions are protected using 256-bit SSL/TLS encryption. No third party can access your data during transmission.
B399 only collects information that is necessary to provide its services. We never request excessive or unnecessary personal data.
Your personal data is never sold or shared with advertisers. Your privacy means more to us than any business interest.
You have full rights to view, correct, and delete your own data. Submit a request to b399 support at any time and we will take action.
Cookies on the b399 website are used solely to improve service quality. You can manage cookie preferences through your browser settings.
Our data security measures are regularly audited by independent third-party security experts to ensure your information remains safe at all times.
B399 (referred to as "we", "us", or "b399") is a trusted online gaming platform serving players in Bangladesh. This Privacy Policy ("Policy") explains how b399 collects, uses, stores, and protects the personal information of its users.
By using b399's website, mobile app, or any of our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.
This Privacy Policy of b399 Terms and Conditionsmust be read together with. Both documents together form our complete user agreement.
We believe you should have full control over your personal information. That is why b399 is always transparent about what data is collected and why. Our goal is to fully protect your privacy while delivering the best possible gaming experience.
B399 may collect the following types of information. Each data point is collected for a specific purpose and only as needed to provide the service.
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Mandatory |
| Contact Information | Mobile number, email address | Mandatory |
| Financial Information | Mobile Banking/Nagad/Rocket number, transaction history | Mandatory |
| Device Information | IP address, device model, operating system | Automatic |
| Usage Data | Gaming history, login times, preferred games | Automatic |
| KYC documents | Passport or national ID card photo | Verification Time |
B399 does not collect sensitive information of a religious, political, ethnic, or medical nature. Only data strictly required to meet legal obligations is collected.
B399 collects your information through several methods. Each is explained in detail below:
b399 will never ask for your social media credentials, banking password, or OTP. If anyone requests this information claiming to be b399, it is fraud — report it to support immediately.
B399 uses collected data solely for its stated purposes. We follow a data minimisation principle to protect your privacy.
B399 applies industry-leading technology and processes to protect your data. Our security framework is as follows:
In the event of a data security breach, b399 will immediately notify affected users and take the necessary steps. We aim to inform the relevant authorities within 72 hours.
B399 does not retain your data beyond what is necessary. Each category of data has a defined retention period based on legal obligations and legitimate business needs.
| Data Type | Retention Period |
|---|---|
| Account information | For the duration of the active account + 5 years |
| Transaction Records | 7 Years (Legal Obligation) |
| KYC documents | 5 years after account closure |
| Log Files | 90 Days |
| Customer Support Records | 3 Years |
| Marketing Preferences | Until consent is withdrawn |
Once the retention period has passed, your data is securely deleted or anonymized so that you can no longer be identified.
As a b399 user, you have the following rights over your own data. To exercise any of these rights, please contact b399 customer support.
You may request a copy of all your data held by b399 at any time.
You may request corrections to any inaccurate or incomplete information.
You may request that your data be deleted, provided there is no legal obligation to retain it.
You may opt out of certain uses of your data, including marketing communications.
You may request an export of your data in a commonly used format.
You may request that use of your data be restricted while an investigation is ongoing.
b399 generally responds to rights requests within 30 days of receipt. For complex cases, an additional 60 days may be needed, but you will be informed in advance.
B399 strictly prohibits the use of its services by anyone under 18. We do not knowingly collect personal information from minors.
If a minor has accidentally created an account and we become aware of it, the account will be immediately closed and all associated data will be deleted.
If you become aware that a minor is using b399, please contact customer support immediately.
B399 reserves the right to update this Privacy Policy when necessary. Changes may be driven by new legislation, technological developments, or service improvements.
For significant changes, we will post a notice on the site and notify registered users via mobile or email. Continued use of b399 after any changes will be considered acceptance of the updated policy.
The date of the latest update is always shown at the top of this page. We recommend visiting this page regularly to stay informed.
Our support team is always available for any privacy-related questions or requests.